CONSUMER CHALLENGES AND RIGHTS 3

HOME ECONOMICS J. S. S THREE FIRST TERM

WEEK THREE

FAMILY LIVING AND RESOURCE MANAGEMENT/CLOTHING AND TEXTILE

CONSUMER CHALLENGES AND RIGHTS 3

PERFORMANCE OBJECTIVE

Students should be able to;

1. Discuss procedures for seeking redress

CONTENT

Procedures for seeking redress

Most consumers already know that they have the right to complain. They know that they have rights and that there are government offices in place to ensure that they're protected from unscrupulous businesses.

The problem is that not everyone knows the process of filing a complaint. Here is a step-by-step guide to help you seek redress and exercise your rights as a consumer.

• Step 1: Figure out if your complaint is legitimate.

As a consumer, there are times when your interaction…