How to make complaints
Business Studies J.S.S 3 Second Term
WEEK 4
How to make complaints
Performance Objectives
Students should be able to:
1. Explain what a complaint is
2. Distinguish between a justified and unjustified complaint.
3. State the steps in lodging complaint.
4. Write a letter of complaint.
Content
Meaning of Complaint
A complaint is an objection to something that is unfair, unacceptable or otherwise not up to normal and expected standard. There are two types of complaints namely: Justified complaints and unjustified complaints.
Types of Complaints
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- Revision of last terms question paper
- Consumer protection agency
- How to seek redress
- How to make complaints
- Personal finance
- Business Studies JSS3 Second Term Mid-Term Assessment
- Test
- Forms of trial balance
- Trial balance
- Trading, profit and loss account
- Balance sheet
- Business letters
- Business Studies JSS3 Second Term Final Assessment
- Test
- Chapters 12
- Category JSS3
- Author ClassNotes Edu
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