BUSINESS STUDIES FOR JSS2 FIRST TERM

SUB -THEME: EFFECTIVE OFFICE PRACTICE

WEEK 3:

The Receptionist Office II

Performance objectives:

The student should be able to:

1. State how to treat visitors
2. Explain appropriate office dress code
3. Outline procedures for answering a telephone
4. Identify and design a visitor’s book

• Request form
• Telephone pad

Content:

How to receive and treat visitors

1. Always be polite and welcoming.
2. Keep your conversation as brief as possible, without sounding rude or in a hurry.
3. Make sure you know how to.... View More