How to make complaints

Business Studies J.S.S 3 Second Term


How to make complaints

Performance Objectives

Students should be able to:

    1. Explain what a complaint is

    2. Distinguish between a justified and unjustified complaint.

    3. State the steps in lodging complaint.

    4. Write a letter of complaint.


Meaning of Complaint

A complaint is an objection to something that is unfair, unacceptable or otherwise not up to normal and expected standard. There are two types of complaints namely: Justified complaints and unjustified complaints.

Types of Complaints

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