How to make complaints

Business Studies J.S.S 3 Second Term

WEEK 4

How to make complaints

Performance Objectives

Students should be able to:

    1. Explain what a complaint is

    2. Distinguish between a justified and unjustified complaint.

    3. State the steps in lodging complaint.

    4. Write a letter of complaint.

Content

Meaning of Complaint

A complaint is an objection to something that is unfair, unacceptable or otherwise not up to normal and expected standard. There are two types of complaints namely: Justified complaints and unjustified complaints.

Types of Complaints

There are two types of complaints.

1. Justified complaints: Justified complaints are reasonable, acceptable and defensible complaints. They are about a legitimate problem that was the result of a company doing…