How to seek redress

Business Studies J.S.S 3 Second Term

WEEK 3

How to seek redress

Performance Objectives

Students should be able to:

      1. Define consumer rights.

      2. Define consumer redress.

      3. List ways of seeking redress.

      4. List the benefits of providing redress.

Content

Meaning of Consumer Redress

Consumer redress is a process of providing a set of rules and guideline that protect all consumers. It is a process of setting right a wrong or providing for fair settlement of justified claims.

Meaning of Consumer Rights

Consumers right are privileges entitled to consumers.

Types of Consumer Rights

The following are the types of consumer rights:

1. Right to satisfaction of basic needs: Access to basic essential goods and services,…